I was impressed that Austec's technician was professional and very knowledgeably regarding the repair of my high end appliance! I have full Viking appliances; and am lucky to have David at Austec to not only repair my oven, but to show me features I was unaware of after owning the oven for over 2 yrs. The service and expertise I received from Austec Appliance was affordable and complete.I recommend them to anyone who wants good honest service.